All of our items are pulled (used) unless stated otherwise. Therefore, we do not have record of item history or type of use. You will receive what is shown in the photo unless there is more than 1 available, or it is otherwise stated in the item description. If it is not shown in the photo or stated in the item description, then it is not included. We do not include operating systems, drivers, CDs or software unless stated in the item description. We are not responsible for compatibility issues with your system or software. Should your item arrive damaged, please keep all original packaging, and we will file a claim with the carrier. JJ 07/22 /23 WH 33 / 1 B 10 W.